Hospitals – Optimize Your Patient Discharge Logistics


Healthcare Systems – Eliminate NEMT Bottlenecks

Medical Transport Providers – Improve Resource Planning, Workflow and Patient Throughput


Acuity Link Logo on all devices.

Acuity Link is a comprehensive communications and logistics management platform that links healthcare systems with non-emergency medical transportation (NEMT) providers and ambulance crew members for all levels of care and transport requirements.

The company’s highly customizable, easy-to-use Software-as-a-Service (SaaS) solution can be implemented into any healthcare setting and provides a new level of data and analytics critical to enhancing efficiencies within the healthcare ecosystem. This previously unavailable information provides deeper insights needed to make informed operational and clinical decisions.

With Acuity Link’s real-time GPS tracking and ETAs, healthcare systems can align the timing of patient appointments and discharges with the arrival of the medical transport, optimizing workflows and gaining a clearer view into the movement of patients. Working with Acuity Link, organizations benefit from enhanced patient care and experience through shortened discharge times by eliminating and reducing bottlenecks to streamline patient flow.

The right transport at the right time, driving both operational efficiencies and greater patient satisfaction.

The right transport at the right time, driving both operational efficiencies and greater patient satisfaction.

Today’s NEMT Request Process is Broken


The current process for requesting non-emergency medical transportation (NEMT) services is unpredictable, outdated and costly. Healthcare administrators requesting medical transportation in various settings are transmitting the same information but using significantly older modes of communications that can ultimately create inefficiencies that negatively impact patient flow, care and experience at the time of discharge. A traditional NEMT request may include:

Acuity Link is the Solution


There’s more to patient transport than transport. Acuity Link provides previously unavailable insights into all aspects of NEMT – driving efficiencies, cost savings, and better patient experiences. Acuity Link is comprehensive, connecting disparate parts of the NEMT process on a single platform, allowing for seamless automated transportation scheduling for all levels of care and modes of transportation. Our software goes beyond the standard procedures, allowing for streamlined interactions, enhanced data collection and performance evaluation. The Acuity Link solution provides:

  • Connector.Connector.

    Lack of transparency from the initiated request to completion, causing bottlenecks that constrain the flow of patients throughout the health system.

  • Connector.Connector.

    Manual procedures that continue to involve paperwork, taxi vouchers, phone calls and faxes and are highly susceptible to human error, and take unnecessary time.

  • Connector.Connector.

    Poorly managed transportation flow that results in long wait times and patient no-shows.

  • Connector.Connector.

    Data to make more informed decisions to drive patient flow through the healthcare ecosystem.

  • Connector.Connector.

    An automated process, reducing request time by 75%, ensuring accuracy of information.

  • Connector.Connector.

    Real-time GPS tracking and ETAs allowing healthcare providers to align the timing of patient appointments and discharges with the arrival of the medical transport.

Today’s NEMT Request Process is Broken


The current process for requesting non-emergency medical transportation (NEMT) services is unpredictable, outdated and costly. Healthcare administrators requesting medical transportation in various settings are transmitting the same information but using significantly older modes of communications that can ultimately create inefficiencies that negatively impact patient flow, care and experience at the time of discharge. A traditional NEMT request may include:

  • Connector.Connector.

    Lack of transparency from the initiated request to completion, causing bottlenecks that constrain the flow of patients throughout the health system.

  • Connector.Connector.

    Manual procedures that continue to involve paperwork, taxi vouchers, phone calls and faxes and are highly susceptible to human error, and take unnecessary time.

  • Connector.Connector.

    Poorly managed transportation flow that results in long wait times and patient no-shows.

Acuity Link is the Solution


There’s more to patient transport than transport. Acuity Link provides previously unavailable insights into all aspects of NEMT – driving efficiencies, cost savings, and better patient experiences. Acuity Link is comprehensive, connecting disparate parts of the NEMT process on a single platform, allowing for seamless automated transportation scheduling for all levels of care and modes of transportation. Our software goes beyond the standard procedures, allowing for streamlined interactions, enhanced data collection and performance evaluation. The Acuity Link solution provides:

  • Connector.Connector.

    Data to make more informed decisions to drive patient flow through the healthcare ecosystem.

  • Connector.Connector.

    An automated process, reducing request time by 75%, ensuring accuracy of information.

  • Connector.Connector.

    Real-time GPS tracking and ETAs allowing healthcare providers to align the timing of patient appointments and discharges with the arrival of the medical transport.

Acuity Link manages logistics for all levels of medical transportation – from interfacility critical care, advanced life support, basic life support, wheelchair and ambulatory transport.

Acuity Link manages logistics for all levels of medical transportation – from interfacility critical care, advanced life support, basic life support, wheelchair and ambulatory transport.

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